Refund Policy
Terms and Conditions
Brymon Promotions ABN 91 665 687 874

At Brymon Promotions, we are dedicated to delivering high-quality products, services, and experiences that align with our mission of creating a meaningful impact in the community. To ensure transparency and fairness for all parties, we have developed the following refund policy in compliance with Australian consumer law.

In the event that the producer or any staff members are unable to attend due to illness, or if unforeseen circumstances affect the venue prior to the shows commencing, all participants will be promptly informed. A new venue and updated schedule will be arranged, ensuring everyone has the opportunity to participate under fair and accommodating conditions.

No Refund Policy

All sales made through Brymon Promotions ABN 91 665 687 874 are considered final. Refunds, exchanges, or cancellations are not permitted under any circumstances unless required by Australian law.

This policy applies to all transactions, including but not limited to:

• Event tickets or bookings.
• Donations or sponsorship payments.
• Products or services purchased directly through Brymon Promotions.

By proceeding with any purchase, booking, or transaction, you confirm that you have read, understood, and agreed to this No Refund Policy.

Legal Exceptions (Australian Consumer Law)

This Refund Policy complies with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth). Under ACL, you are entitled to certain statutory rights and guarantees when purchasing goods and services. This policy cannot exclude, modify, or restrict these rights.

Brymon Promotions ABN 91 665 687 874 is legally obligated to provide remedies in the following circumstances:

1. Failure to Deliver as Described or Agreed
   If it is proven that the product (merchandise) or service was not delivered as described or agreed upon at the time of purchase or booking.
2. Faulty, Defective, or Unfit for Purpose
   If the product or service is proven to be faulty, defective, unfit for its intended purpose, or fails to meet acceptable quality standards.

Available Remedies

In the situations outlined above, you are entitled to a remedy as specified by Australian Consumer Law. Remedies may include, but are not limited to:

• Repair of the product or rectification of the service.
• Replacement of the product or re-performance of the service.
• A refund, where repair or replacement is not possible, or the failure is deemed a major failure under ACL.

Please Note:
The following circumstances do not entitle you to a refund, replacement, or remedy under Australian Consumer Law:

• Change of mind:Deciding you no longer want the product or service.
• Incorrect choice:Select a product or service that does not suit your needs.
• Failure to read or understand descriptions:Overlooking product or service information clearly provided before the transaction.

How to Lodge a Claim

If you believe you are entitled to a remedy under Australian Consumer Law, you must notify us in writing via email at Theplayaus@gmail.com within 14 days of identifying the issue.

Your written notice must include:

• Proof of purchase (e.g., receipt, invoice, or transaction record).
• A clear description of the issue, including how it fails to meet the guarantees outlined under ACL.
• Any relevant supporting documentation or evidence (e.g., photos of the product, details of the service).

Once we receive your notification, we will:

1. Acknowledge receipt of your claim in writing.
2. Thoroughly assess your request and, if necessary, request further information or evidence.
3. Respond with an outcome in compliance with Australian Consumer Law, specifying the remedy offered (if applicable).

Important Legal Disclosures

By submitting a claim, you acknowledge that:

1. Brymon Promotions ABN 91 665 687 874 reserves the right to refuse any claim that does not comply with Australian Consumer Law or this Refund Policy.
2. Claims found to be false or unsupported may result in the claim being dismissed, and further action may be taken if deemed necessary.
3. Remedies provided under this policy are limited to the guarantees explicitly outlined by Australian Consumer Law and do not extend to circumstances outside of these legal obligations.

For further clarification of your rights under Australian Consumer Law, you may contact the Australian Competition and Consumer Commission (ACCC) or refer to their website.

Why We Have a No Refund Policy

At Brymon Promotions, our No Refund Policy ensures that we can focus on delivering community programmes and initiatives that tackle critical challenges facing young people, particularly those at risk. These programmes address issues such as:

• Mental health struggles.
• Exposure to domestic violence.
• Bullying, cyberbullying, and discrimination.
• Gang involvement, drug misuse, and antisocial behaviour.

By ensuring the finality of sales, we can effectively allocate resources and minimise disruptions, allowing us to continue making a meaningful difference in the lives of vulnerable young people and the wider community. Your purchase or contribution directly supports this vital work.

Customer Responsibility

We encourage all customers to carefully review the details of any product, service, or event before purchasing. This includes:

• Ensuring the accuracy of personal and payment information provided during the transaction.
• Verifying event dates, times, locations, and any other relevant details (if applicable).
• Read and understand all terms and conditions before completing a transaction, including this No Refund Policy.

We do not accept responsibility for errors or misunderstandings arising from a failure to review the relevant details.

Dispute Resolution

While we strive for customer satisfaction, we understand that disputes may occasionally arise. If you have any concerns or wish to dispute your purchase, we encourage you to contact our support team at Theplayaus@gmail.com

Our team is committed to addressing all issues professionally, respectfully, and in alignment with our values of transparency and fairness. If necessary, disputes can be escalated through external dispute resolution processes as outlined under Australian Consumer Law.

Contact Us

If you have any questions about this policy or require further clarification, please do not hesitate to contact us:

• Email:Theplayaus@gmail.com
• Phone:+61 407 119 177

We appreciate your understanding and cooperation in supporting Brymon Promotions’ mission of empowering young people and building safer, more inclusive communities. You are helping us create meaningful and lasting change by upholding this No Refund Policy.